Shipping policy

 

Every Elena Najdovska piece is prepared and packed in my Paris studio before beginning its journey to you.

Made to order

Most pieces from the Aves collection are made to order. The estimated production time is indicated on each product page and may vary depending on the complexity of the piece.

Once your piece is complete, it is carefully inspected, prepared in its dedicated packaging and dispatched from Paris, France.

Delivery

All orders are shipped from Paris, France with DHL, UPS or FedEx, depending on the destination.

Shipping rates are calculated at checkout according to your location.

Estimated delivery times after dispatch:

France : 2–5 business days
Europe : 3–8 business days
International : 7–14 business days

These timeframes are estimates and may occasionally be affected by customs processing or circumstances beyond our control.

Tracking

As soon as your order has been dispatched, you will receive an email with your tracking number and delivery details, allowing you to follow its journey from Paris to you.

Packaging

Each piece is carefully prepared in its custom designed packaging, created to protect and present the jewelry.

Certain pieces have packaging designed specifically around their form, becoming part of the way the object is displayed and preserved.

International orders

Orders shipped outside the European Union may be subject to local import duties, taxes and customs clearance fees upon arrival. Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping costs and are the responsibility of the customer.

Customers are advised to check the customs regulations of their destination country before placing an order.

Questions

If you have any questions regarding an order, delivery or a particular destination, you can contact us at contact@elenanajdovska.com.

I will be happy to assist you personally.