Refund policy

Return Policy

Returns and exchanges are accepted within 14 days of delivery.

Items must be unworn, unused, and returned in their original condition and packaging, with proof of purchase. To request a return or exchange, please contact contact@elenanajdovska.com within this period.

As each piece is produced in small series and finished by hand, returned items are inspected upon receipt before a refund or exchange is approved.

Damaged or incorrect items

If an item arrives damaged, defective, or if the wrong product was received, please contact us within 48 hours of delivery at: contact@elenanajdovska.com

Please include:

· your order number
· a short description of the issue
· clear photos of the item and packaging

Once the issue is confirmed, an appropriate solution will be offered. This may include a repair, replacement, exchange, or refund, depending on the situation.

Return conditions

To be eligible for a return:

· the item must be unworn and unused
· it must be returned in its original condition and packaging
· proof of purchase is required

Items sent back without prior contact and approval will not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If a return is approved due to a damaged item, defect, or fulfillment error, return shipping costs will be covered by the brand.

The return address is located in Paris, France and will be provided by email once the return is approved.

Non-returnable items

Returns are not accepted for:

· custom or personalized pieces
· sale items
· gift cards

As each bespoke piece is unique and cannot be resold, made-to-measure or personalized orders cannot be returned or exchanged except in the event of a manufacturing defect.

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.

European Union 14-Day Cooling-Off Period

Customers within the European Union have the right to withdraw from their purchase within 14 days of delivery, except for customized or personalized items.

Items must be returned unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once the returned item has been received and inspected, confirmation will be sent regarding whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Please note that banks or credit card providers may require additional time to process the refund.

If more than 15 business days have passed since the refund was approved, please contact: contact@elenanajdovska.com