Refund policy

Return Policy

I hope your piece will remain with you for a long time. If, however, something isn't right with your order, returns and exchanges can be requested within 14 days of delivery, subject to the conditions below.

To arrange a return or exchange, please contact me at contact@elenanajdovska.com before sending your piece back. I will provide you with the return instructions and the address of my Paris atelier by email.

Pieces must be returned unworn, unused and in their original condition, together with their original packaging and proof of purchase.

As each Elena Najdovska piece is produced in small series and finished by hand, I carefully inspect all returned jewelry upon arrival before approving a refund or exchange.

Damaged or Incorrect Orders

Every piece is carefully inspected before leaving my atelier.

If your jewelry nevertheless arrives damaged or defective, or if you receive an incorrect piece, please contact me within 48 hours of delivery at contact@elenanajdovska.com.

Please include your order number, a brief description of the issue, and clear photographs of both the piece and its packaging.

Once I have assessed the issue, I will arrange the most appropriate solution, which may include a repair, replacement, exchange or refund, depending on the circumstances.

Return Shipping

Return shipping costs are the responsibility of the customer, except when a piece has arrived damaged, defective or incorrect.

Approved returns should be sent to my Paris atelier using a tracked and insured shipping service. I will provide the return address and instructions by email once your return request has been accepted.

If the return results from a damaged, defective or incorrect order, I will arrange or cover the return shipping costs.

Personalized & Bespoke Pieces

Pieces made specifically to your measurements, personalized pieces and bespoke commissions cannot be returned or exchanged, as they have been created specifically for you.

This does not affect your rights in the event of a manufacturing defect or an incorrect order.

European Union - Right of Withdrawal

Customers residing in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days of delivery, subject to applicable exceptions, including certain personalized or made-to-measure pieces.

To exercise this right, please contact me at contact@elenanajdovska.com within the applicable period. The piece must then be returned in accordance with the return instructions I provide.

Nothing in this policy is intended to limit any mandatory consumer rights applicable to your order.

Refunds

Once your return reaches my atelier, I will carefully inspect the piece and confirm the status of your return by email.

If the return is approved, I will issue the refund to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since I confirmed your refund and you have not received it, please contact me at contact@elenanajdovska.com and I will assist you personally.